Frequently Asked Questions
Cairns | Cooktown | Coen
Please see the below tables for fare types and their specific conditions.
|Fare Class Terms and Conditions|
|Refundable||Date Change||Name Change||Route Change||Applicable Fee||Creditable||Upgradeable|
|Local (CKN and COE)||NO||YES *||NO||NO||* $44 PER BOOKING||NO||NO|
* $44 PER
UPGRADED TO FLEX
|FARE DIFF + $44|
* $44 PER
UPGRADED TO FLEX
|FARE DIFF + $44|
* MINUS $44
* Children up to but not including the age of 2 travel free with accompanying adult and must not occupy a seat.
* Children 2 to 11 yo pay 75% of adult saver and flex fare and 100% of local and deal fares
* Only 1 infant per adult allowed
* Changes to bookings must occur a minimum of 1hr before flight departure
* Failure to check in by deadline shown on e-ticket will result in fare loss
* Upgraded fares are non-refundable
* Credited fares must be booked for actual travel within 12 months of original booking date
All our locations and relevant addresses are listed below.
There is on street parking at Hinterland Cairns available, however it does fill up quite quickly during the week, so it is on a first in, best dressed basis
|CHECK IN TIME||CHECK-IN CLOSE||LOCATION|
|CAIRNS||45 mins prior||30 mins prior||Hangar 7, Tom McDonald Drive, Aeroglen, QLD, 4870|
|COOKTOWN||45 mins prior||30 mins prior||Cooktown Airport|
|COEN||1 hour 45 mins prior||1 hour 15 mins prior||Check in at: 37 Regent St. Coen Airport: Peninsula Development Rd, Coen|
|TOWNSVILLE||45 mins prior||30 mins prior||Cnr: Viscount Dr. and Gypsy Moth Crt., Townsville, QLD|
20kg is the permitted allowance per paid fare. This is a combined total of checked and carry-on bags.
Yes, however excess luggage will be charged accordingly.
Cooktown flights charged at $3.30/kg and Coen flights at $5.50/kg.
NOTE: Excess baggage is not guaranteed to fly on the same service as you. Excess baggage can be offloaded to travel on the next available service.
You will need to be at our terminal and checked in 45 minutes before departure. However, it is highly recommended that you be there 1hr prior to departure.
The Coen guest house is our agent in Coen. Passengers and/ or freight items must be checked in at the guesthouse first before going to the airport. Passengers must check-in no later than 1 hour 45 mins prior to departure as check-in will close 1 hour and 15 mins before departure. The airport is approximately 30 min drive from the guesthouse.
Yes. It is a security requirement to have photo identification to check in. You may be refused to fly if you do not have photo ID.
Photo identification can include: drivers license, over 18 card, student id card, passport, proof of age card.
If you are arriving into Cairns domestic terminal and then flying with Hinterland Aviation, allow at least 90 mins between your arrival time into Cairns and departure time with Hinterland Aviation. This will allow time for you to collect your baggage and transfer to our terminal in the general aviation area.
If you are departing Cairns domestic or international, please refer to your connecting carrier’s check-in times and allow at least 90 minutes from arriving into Cairns, although international may require more time to check in.
Taxi’s and ride share are best methods of getting to Hinterland Aviation or over to the main airport terminals.
Children can fly unaccompanied between the ages of 8 and 11 but will need to have an unaccompanied minor form filled out and sent back to Hinterland Aviation, 48 hours before the flight.
An unaccompanied minor form can be found on our main title page on our website under the “flying with us” tab.
Children under the age of 8 are not permitted to fly alone.
Cooktown rate: $33 handling fee and $3.30/kg or part thereof.
Coen rate: $33 handling fee and $5.50/kg or part thereof.
NOTE: for large amounts of freight or oversized items, please call first to check flight load and limitations.
Freight must arrive 1 hour before departure for Cairns and 1 hour 45 mins for Coen.
Small pets are permitted, provided they are in an airline certified lockable cage measuring no bigger than 730mm long x 450mm wide x 540mm high. But please note that pets will also be subject to the approval of aircrew and other guests travelling on the flight due to possible allergies and or medical conditions. Small pets may include: dogs, cats, birds, kangaroo or wallaby joeys.
Firearms are permitted.
The firearm must not be loaded and must be in a lockable case. Ammunition must be stored in a lockable case and placed in a separate bag. Ammunition is capped at 5kg maximum. Driver’s license and firearms license must be presented upon check in and receipt.
Firearms include: rifles, handguns and crossbows. If the firearm is not in a lockable case, it will not be permitted to travel.
Yes you can fly without a medical certificate up until 36 weeks, if there have been no complications or difficulties.
You will require a medical clearance to fly after that time period.
You will also require medical clearance if there have been any complications or difficulties at any stage during your pregnancy.
Townsville | Palm Island
Our terminal is located at the general aviation section of the Townsville Airport on Gypsy Moth Court, opposite the Royal Flying Doctors hangar. Search ‘Hinterland Aviation Townsville’ in Google Maps for directions to us.
All passengers have an allowance of 20kg for checked in baggage, and 6kg for carry-on baggage.
If you are travelling on a Shopper Fare, your checked baggage limit is increased to 35kg.
Unfortunately, we only have a limited amount of free parking space available at our terminal, so we recommend using public transport or having someone drop you off to avoid disappointment. Alternatively, Townsville Airport has plenty of paid parking space available if you are unable to park at our terminal.
Although it is not a requirement, it is always a good idea to have a copy of your eTicket just in case. You will need current photo identification to check-in however as this is mandatory for all passengers.
Usually the flight to Palm Island takes around 20 mins however in rare cases it may take a little longer due to air traffic control or weather so if you are planning a connecting flight, it is always a good idea to factor this in.
Yes, we send freight on most of our services. Freight acceptance closes at 3pm for perishable goods and 330 pm for Non-perishable goods. Check with our staff for current freight rates.
In most cases yes you can. Fare rules are on your eticket as well as any change fees (if applicable).