Hinterland Aviation Privacy Policy

  1. Introduction
    Hinterland Aviation Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy.
    This Privacy Policy explains how we collect, use, store, and disclose your personal
    information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy
    Principles (APPs).

    By using our services, you consent to the collection, handling, and disclosure of your
    personal information as outlined in this policy.

  2. Anonymity and Pseudonymity (APP 2)
    Where practical, you may interact with us anonymously or use a pseudonym, such as
    when making a general inquiry. However, full identity details may be required for flight
    bookings, security, safety, or legal compliance.

  3. What Personal Information We Collect
    We may collect the following types of personal information:
  • Contact details: Name, address, phone number, and email address.
  • Travel details: Flight bookings, check-in details, baggage information, and travel
    history.
  • Payment details: Credit/debit card information and transaction history.
  • Identification information: Passport details, driver’s licence, or other governmentissued identification.
  • Communication records: Emails, phone calls, feedback, and customer service
    interactions.
  • Website and digital activity: Information collected through cookies, IP addresses, and
    browsing behaviour on our website.
  • Health information (Sensitive Information – APP 3.3): If relevant to your travel, such as
    Special Assistance requests, medical clearance, or safety-related concerns.

    We collect sensitive information, such as health details, only with your explicit consent
    unless an exemption applies under the Privacy Act.
  1. How We Collect Personal Information
    We collect personal information directly from you when you:
  • Make a booking, inquiry, or check-in for a flight.
  • Request Special Assistance, medical clearance, or specific travel arrangements.
  • Interact with us via our website, mobile apps, social media, or customer service
    channels.
  • Are involved in an incident, complaint, or safety-related matter.
  • Participate in surveys, competitions, or marketing promotions.
    We may also collect information from third parties such as travel agents, authorised
    representatives, government authorities, and service providers.
  1. How We Use Personal Information
    We use personal information to:
  • Process and manage your flight bookings and travel arrangements.
  • Provide customer service and respond to inquiries.
  • Ensure passenger and crew safety.
  • Manage incidents, claims, and complaints.
  • Comply with legal, regulatory, and security requirements.
  • Improve our services, website, and customer experience.
  • Conduct marketing and promotional activities (with your consent).
  1. Consent and Marketing (APP 7)
    We will only send you marketing communications if you have provided consent or if
    permitted by law.
  • You can provide consent when booking a flight, subscribing to newsletters, or
    engaging in promotions.
  • You can withdraw consent at any time by clicking the “unsubscribe” link in emails,
    updating your preferences via our website, or contacting us directly.
    We do not sell or share your personal information with third parties for their direct
    marketing purposes.
  1. Disclosure of Personal Information
    We may share personal information with:
  • Government authorities: Border security, immigration, customs, law enforcement,
    and public health bodies.
  • Service providers: Ground handling, IT support, medical assistance, and other
    operational partners.
  • Airline and travel partners: If you book connecting flights or travel services with other
    providers.
  • Authorised representatives: Such as travel agents or legal representatives managing
    your booking.
  1. Overseas Disclosure (APP 8.1)
    Your personal information may be shared with service providers, authorities, or partners
    located outside Australia where necessary for travel or operational purposes.

    We take reasonable steps to ensure that overseas recipients protect your data in
    accordance with Australian privacy laws, including contractual agreements or
    verification of equivalent data protection standards.

  2. Security of Personal Information
    We take reasonable steps to protect personal information from unauthorised access,
    use, or disclosure. Our security measures include:
  • Secure Storage and Encryption: Industry-standard encryption for data in transit and at
    rest.
  • Restricted Access: Role-based access controls and strong authentication.
  • Regular Security Reviews: Ongoing assessments, vulnerability scans, and compliance
    checks.
  • Employee Training: Regular privacy and security training for staff handling personal
    data.
  • Incident Response Plan: A structured process to address and mitigate data breaches.
  1. Health Information (Sensitive Information – APP 3.3)
    We may collect health-related information only when necessary for your travel and with
    your explicit consent, except where otherwise permitted by law.
    This includes:
  • Special Assistance requests (e.g., wheelchair access, oxygen, medical devices).
  • Medical clearance forms required to assess fitness to fly.
  • Special meal requests related to medical conditions.
  • Information provided in response to public health requirements.
  • Details related to safety investigations, accidents, or health-related incidents.
    If your condition changes mid-flight, we may notify a doctor who requested clearance or
    place you on a medical watch list for future travel assessment.

    We do not use health information for marketing purposes.
  1. Access, Correction, and Complaints
    You may request access to or correction of your personal information by contacting us
    via our website.

    If you believe we have handled your information improperly, you can submit a
    complaint, and we will investigate and respond within a reasonable timeframe.

    If you are unsatisfied with our response, you may escalate the matter to the Office of the
    Australian Information Commissioner (OAIC).

  2. Data Retention
    We retain personal information only for as long as necessary for legal, regulatory, and
    operational purposes. Once no longer required, we securely delete or de-identify the
    information.

  3. Updates to This Policy
    We may update this Privacy Policy from time to time. The latest version will always be
    available on our website. Continued use of our services indicates acceptance of any
    updates.


    Contact Us
    For questions about this policy or your personal information, please contact:
    Info@hinterlandaviation.com.au
    +61 (07) 4040 1333