Terms & Conditions
Issued by Hinterland Aviation. Registered Office – Hangar 7, General Aviation, Tom McDonald Drive, Cairns QLD 4870 AUSTRALIA. Ph.07 4040 1333
All quoted rates are Australian Dollars (AUD)
ALL CAIRNS FLIGHTS DEPART FROM HINTERLAND AVIATION TERMINAL, GENERAL AVIATION – 15 minute transfer required from the Domestic/International Terminal.
ALL TOWNSVILLE FLIGHTS DEPART FROM THE HINTERLAND AVIATION TERMINAL LOCATED AT GENERAL AVIATION ON VISCOUNT DRIVE. PLEASE BE AWARE OF OUR SET T&C’S FOR TOWNSVILLE FLIGHTS.
In order to ensure on-time departures passenger should check-in no later 30 minutes prior to departure. Check in closes 25 minutes prior to departure. Passengers may NOT be accepted after this time. If passengers have not completed check-in formalities by the minimum times stated travel will not be permitted and depending on your fare conditions, a failure to check-in on time may also result in:
- the loss of the fare. You will need to make a new booking and pay for a new ticket if you wish to travel, OR
- the payment of a change fee plus any difference between the fare for your new booking and the original fare.
- FLEX (H)
Flight and date changes permitted at any time and no change fee is payable. The new fare must be of equal or higher value than the original fare. If the fare for the new booking is higher than the original fare, the difference in fare must be paid at the time of changing the booking. Name changes are permitted at any time free of charge. Re-routing is permitted, but if the fare for the new routing exceeds the fare for the original routing, this difference in fare must be paid at the time of making the change. The fare is fully refundable (a refund administration fee of AU$44.00 per booking applies), or the amount may be held in credit for further travel for up to 12 months from the date of issue of the original ticket. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), the flight can be refunded or placed in credit within 24 hours of the departure time. Failure to change the flight within that time will result in loss of fare. Full payment must be made at time of booking. Children (2-11 years) pay 75% of the adult fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants must be accompanied, and a maximum of one infant per adult travelling is permitted.
- REGULAR SAVER (S)
Flight and date changes permitted up until 1700 (EST) on the day prior to the scheduled departure. The new fare must be of equal or higher value than the original fare. Name changes and re-routing is also permitted. A change fee of AU$44.00, plus any difference, if applicable, between the fare for the new booking and the original fare will apply on each occasion that a booking is changed. The original fare paid remains non-refundable. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. The fare is non-refundable. Full payment must be made at time of booking. Children (2-11 years) pay 75% of the adult saver fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants must be accompanied, and a maximum of one infant per adult travelling is permitted
- DEAL (K)
Flight and date changes permitted up until 48 hours prior to the scheduled departure. The new fare must be of equal or higher value than the original fare. A change fee of AU$44.00, plus any difference, if applicable, between the fare for the new booking and the original fare will apply on each occasion that a booking is changed. The original fare paid remains non-refundable. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. Name changes and re-routing are not permitted. The fare is non-refundable. Full payment must be made at time of booking. Children (2-11 years) pay 100% of the adult fare. Infants (under 2 years), who do not occupy a seat travel free of charge. Infants must be accompanied, and a maximum of one infant per adult travelling is permitted.
- LOCAL (L)
Available only to permanent residents of Cooktown on flight sectors to or from Cooktown. Proof of local residency is required. Flight and date changes not permitted. Name changes and re-routing not permitted. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. The fare is non-refundable. Full payment must be made at time of booking. Infants must be accompanied, and a maximum of one infant per adult travelling is permitted. Children pay 100% of the adult fare.
- SPECIAL (L)
Web Purchase Flight and date changes not permitted. Name changes and re-routing not permitted. Failure to check in for the flight by the deadline shown in the e-ticket receipt, or not showing up for the flight (no show), will result in loss of the fare. The fare is non-refundable. Full payment must be made at time of booking. Infants must be accompanied, and a maximum of one infant per adult traveling is permitted. Children pay 100% of the adult fare. Carry on luggage only (5kg limit). Web purchase only.
LOCAL FARE SUBSIDY FARES:
- Must book a return flight.
- No Children Fares.
- No Refunds.
- No Name Changes.
- Date Change fee of $44.00 applies
Palm Island Residents Fare (Special)
- Fare is non-refundable.
- Fare is available to Palm Island Residents only. Proof of residency must be provided.
- Bookings can be made at either Palm Island or Townsville Terminals. No phone bookings are permitted.
- Full Payment must be made at the time of booking.
- Flight, and date changes are permitted 24 hours prior to the scheduled departure time. A change fee of $44.00 (inclusive of GST) shall apply. The new fare must be of equal or higher value than the original fare.
- If the fare of the new booking is higher than the original fare, the difference in fare, plus the $44.00 change fee, must be paid at the time of making the change. The fare remains non-refundable.
• in respect of death or personal injury of the passenger: AUD$500,000.00
• in respect of destruction or loss to registered or checked baggage of the passenger: AUD$1,600.00
• in respect of destruction or loss to cabin baggage of the passenger: AUD$160.00
• such other sums as may be prescribed by applicable legislation for the time being in force.
1.1 Limits of liability:
• payments accepted by the company in respect of a ticket are subject to the fare rules applicable to the category of ticket purchased
• the company will not be liable to the purchaser, the passenger, or to any other person for costs or losses resulting from diversion, substitution, alteration, cancellation or delay, or from loss or delay of baggage
• the company will be not liable for consequential or other loss of any kind, arising directly or indirectly from negligence or any act or omission or any other cause in connection with provision or non-provision of carriage or any transport or service and
• the company will not be liable for inaccuracy in any information concerning transport, services or their pricing whether referred to in the ticket or any other document.
2.0 Hinterland Aviation reserves the right to refuse carriage to any person who seeks to travel in violation of any applicable law or tariff or is otherwise in breach of these Terms and conditions of carriage, or who is under the influence of drugs or alcohol, or if it is necessary for the safety or comfort of other passengers or for the protection of property. This extends also to passengers who may have been banned from travelling on any Hinterland Aviation flights due to previous incidents relating to the above breaches or violations. This includes if you are not wearing footwear.
2.1 The passenger shall comply with the instructions of the carrier’s servants or agents concerning all matters connected with or consequential to the air service, and shall comply with the conditions of this ticket and the terms of any notice exhibited in the aircraft and shall be responsible for any loss or damage occasioned by non-observance of any instructions, conditions or notice.
2.2 The passenger shall not enter or remain on the aircraft while their status or mental or physical condition is in the opinion of any servant or agent of the carrier such as to render them incapable of caring for themselves or involving hazard to themselves, other persons or property and the carrier shall not be bound to provide substituted carriage for a person precluded by reason of this clause from completing their journey.
2.3 The passenger shall remain seated during taxiing and when required by the carrier during flight. The passenger shall not smoke in or in the vicinity of the aircraft, throw anything from the aircraft or walk in front of the aircraft or in the vicinity of the engines when entering or leaving the aircraft.
Baggage Allowances – Cairns, Cooktown, Kowanyama, Lizard Island, Pormpuraaw, Palm Island and Townsville.
3.0 Passengers will be required to check-in all baggage; no carry-on baggage will be allowed other than small, soft handbags. A 20kg checked baggage limit (Including Hand Luggage) applies to all Cooktown, Kowanyama and Pormpuraaw scheduled services. A 20kg Checked Baggage limit with 5kg of Hand luggage applies to all Palm Island- Townsville flights. A 32kg checked baggage limit (Including Hand Luggage) applies to all Lizard Island scheduled services. Personal hand carry items that do not fit in the seat pockets will be stowed and inaccessible for the duration of the flight.
3.1 Items such as wheelchairs, crutches or prosthetics required by special needs passengers may be carried in the aircraft hold at no extra charge, providing the passenger has notified Hinterland Aviation prior to making their booking.
3.2 Baggage in excess of 20kg will be uplifted on a standby basis. Baggage in excess of 20kg shall be paid for at the applicable rates.
3.3 Children are entitled to the same baggage allowance as adults.
3.4 The carrier accepts no liability whatsoever for loss of or damage to any baggage resulting from the inherent defect quality or vice of goods carried or for loss of or damage to registered baggage not collected by the passenger within a period of twelve hours after the arrival of the aircraft at destination.
3.5 The airline does not guarantee it will be able to carry you and your baggage in accordance with the date and time of the flights specified. Schedules may change and flights may be delayed or cancelled for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions, network changes and late inbound aircraft.
3.6 Except as provided for under the Law, Hinterland Aviation is not liable for loss or damage to, or delay in the delivery of the following goods:
• jewellery and precious metals • perishable articles
• fragile articles
• business documents
• other valuables
4.0 Claims for baggage damaged or lost due to negligence on the part of Hinterland Aviation must be reported within 24 hours of the flight arrival at the destination. Claims reported after 24 hours will not be accepted.
4.1 All claims must be submitted to Hinterland Aviation staff at the destination airport, using specific claim forms provided by Hinterland Aviation. The damaged baggage must be sighted by an Hinterland Aviation staff with the baggage tag still attached.
4.2 Hinterland Aviation is not liable for damage to baggage where damage is the result of normal wear and tear (this includes, and is not limited to, damaged handles and wheels). The company is also not liable for damage to baggage if baggage weight exceeds the maximum weight specifications of the manufacturer. Where the manufacturer’s specifications are unavailable the weight limit applied will be 25kgs.
4.3 Passengers should ensure that accurate details are provided in the booking process so any changes can be notified. To the extent permitted by law, the airline excludes liability for any costs, expenses, losses or damages incurred by the passenger as a result of failure to meet a schedule.
4.4 If the airline cannot commence or complete its contract for carriage by air it will, if required by the passenger, forward them as soon as possible to their destination by other available means. Alternatively, the airline shall refund the fare paid by the passenger for themselves and their luggage less the value of any flown kilometres. Beyond providing such substituted carriage or refund, the carrier shall be under no further liability.
5.0 For safety reasons, the following types of dangerous goods are prohibited and must not be carried in your baggage:
• Corrosives: acids, alkalis, wet cell batteries, mercury and apparatus containing mercury
• Compressed gases: flammable, non-flammable or poisonous such as camping gas, butane, propane, oxygen and aqualung cylinders
• Poisonous and toxic substances: arsenic, cyanides, insecticides and weed killers
• Explosives: munitions, fireworks and flares
• Infectious substances: bacteria, virus cultures
• Flammable liquids: lighter and heating fuels, petrol and turpentine
• Organic peroxides: bleaches, powders and peroxides
• Radioactive materials
• Matches and articles easily ignited: disposable lighters, refills and matches
• Oxidising materials: pool chemicals, fibreglass and repair kits
• Miscellaneous: dry ice, heat producing articles, engines
• Other dangerous articles: magnetised material
5.1 Briefcases and attaché-cases incorporating dangerous goods such as lithium batteries or pyrotechnic devices are totally forbidden.
5.2 Disabling devices such as mace, pepper spray, etc, containing an irritant or an incapacitating substance are prohibited on the person, in checked baggage and carry-on baggage.
5.3 Small arms, sporting munitions and dry ice may be carried in limited quantities under certain conditions. Firearms are not permitted in the cabin.
Fares and fare rules
6.0 All tickets are issued subject to general conditions of contract and to the terms and conditions of carriage. Specific fare rules vary dependent upon the type of ticket purchased. Please ensure you are fully aware of the specific terms and conditions applying to your ticket before purchase.
6.1 Discount airfares on Hinterland Aviation services are non-refundable once the ticket has been issued.
Fees and surcharges
7.0 The total price paid for the ticket may include taxes and other surcharges which are levied by third parties such as airport operators or government bodies and collected by Hinterland Aviation on their behalf.
7.1 In addition the following fees and surcharges may be applied on certain Hinterland Aviation fares:
• Type of fee – AUD
• Change fee (on applicable fare types)
• Amend flight date or day
• Cancel flight and place in credit – Cairns – $ 44 per passenger (inc GST) | Townsville – $ 44 per passenger (inc GST)
7.2 A standard surcharge of 2.0% applies for the following credit cards: Visa, Amex and Mastercard
Special needs and assistance
8.0 Hinterland Aviation acknowledges that some customers will need special assistance to meet our conditions of carriage and is committed to accommodate those passengers within the limits of our capability and practicality. Examples of special needs passengers include flying when pregnant or travelling with a medical condition. In order to provide the best possible service Hinterland Aviation requires advance notice in certain circumstances for further guidance please check with our reservations staff.
9.0 Hinterland Aviation provides special assistance to passengers who:
• need to travel with a guide dog
• need to travel with a hearing or mobility dog
• are travelling with their own wheelchair
• require two seats for themselves
9.1 For your special assistance requirements, please contact Hinterland Aviation prior to making a booking.
9.2 A passenger with special medical and/or mobility needs is required to travel with Hinterland Aviation with an Accompanying Passenger*. If the passenger can travel independently, meaning that they can travel safely without assistance or supervision Hinterland Aviation will allow boarding. Please contact Hinterland Aviation on 07 4040 1333 for further information.
*Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, Hinterland Aviation generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old.
9.3 Maternity – A medical certificate for travel between 28 weeks to 36 weeks of pregnancy is required. Medical clearance is only required if you are having complications of pregnancy. There is no restriction for a normal uncomplicated pregnancy but medical clearance is required if you wish to travel past the 36th week for uncomplicated multiple pregnancy.
Special Needs Information Form
10.0 Individual customers have different needs and require different types and levels of assistance. To ensure that assistance can be adequately provided, passengers are advised to provide Hinterland Aviation with information regarding their requirements prior to travel. This is done through the use of a Special Needs Information Form (SNIF) available upon request.
10.1 Hinterland Aviation respects the privacy of its customers and endeavours to obtain this information once per customer, and to retain it in a special needs profile.
11.0 All bookings for Unaccompanied Minors require to be made direct with Hinterland Aviation, or an agent acting on Hinterland Aviation’s behalf
11.1 Minor’s are between the age of 8 years to 11 years. Children 12-15 can travel as unaccompanied minors at the request for the parent or guardian.
11.2 Hinterland Aviation must be advised at least forty eight (48) hours prior to the flights departures
11.3 All necessary paperwork must be provided to Hinterland aviation at least forty eight (48) hours prior to the flights departure, Unaccompanied Minors forms can be obtained from Hinterland Aviation on request please phone (07) 4040 1333
11.4 Unaccompanied Minor Policy can be obtained from Hinterland Aviation on request please phone (07) 4040 1333
12.0 The carrier reserves the right to substitute without notice any other aircraft for that originally scheduled, or to transfer the passenger without notice to the other aircraft at any intermediate stopping place and all the conditions of this ticket shall remain applicable to such substituted carriage.
13.0 Hinterland Aviation does not guarantee flight connections with other airlines/multiple flights or cover expenses resulting from missed connections. It is the passenger’s responsibility when making bookings to allow time for baggage collection and re-check. Travel insurance is recommended.
14.0 In order to ensure on-time departures passenger should check-in 30 minutes prior to departure in Cooktown/Cairns. Check in closes 25 minutes prior to departure. Passengers may NOT be accepted after this time. If passengers have not completed check-in formalities by the minimum times stated travel will not be permitted and depending on your fare conditions, a failure to check-in on time may also result in: • the loss of the fare. You will need to make a new booking and pay for a new ticket if you wish to travel, OR
• the payment of a change fee plus any difference between the fare for your new booking and the original fare.
15.0 If you have an e-ticket or paper ticket please bring photographic identification such as a driver’s licence or passport or social security card.
15.1 An electronic ticket (e-ticket) is a ticket that is stored electronically rather than being printed on paper. You should carry your e-ticket receipt at all times.
15.2 The following are the only acceptable forms of photographic identification all of which must be valid at the time of travel:
• National passport or
• Motor vehicle driver’s licence issued under a law of the Commonwealth of Australia, or of an Australian State or Territory or
• Document that identifies you, issued by:
• the Commonwealth of Australia or
• an Australian State or Territory or
• by an authority of the Commonwealth of Australia, or an Australian State or Territory; or
• An aviation security identification card issued by the operator of the aircraft or the operator of an airport in Australia
16.0 In accordance with Civil Aviation regulations, smoking is not permitted on all Hinterland Aviation flights and in all Australian domestic terminals.
Fare types and their specific conditions
|Refundable||Date Change||Name Change||Route Change||Applicable Fee||Creditable||Upgradeable|
|Local (CKN and COE)||NO||YES *||NO||NO||* $44 PER BOOKING||NO||NO|
* $44 PER
UPGRADED TO FLEX
|FARE DIFF + $44|
* $44 PER
UPGRADED TO FLEX
|FARE DIFF + $44|
* MINUS $44
* Children up to but not including the age of 2 travel free with accompanying adult and must not occupy a seat.
* Children 2 to 11 yo pay 75% of adult saver and flex fare and 100% of local and deal fares
* Only 1 infant per adult allowed
* Changes to bookings must occur a minimum of 1hr before flight departure
* Failure to check in by deadline shown on e-ticket will result in fare loss
* Upgraded fares are non-refundable
* Credited fares must be booked for actual travel within 12 months of original booking date